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Frequently Asked Questions

How long does shipping take?

Most orders are dispatched within 1-2 business days, excluding weekends. For out-of-stock or customized products, please allow 4-6 days for dispatch.

  • Free Standard Shipping: Our free standard shipping typically takes 10-16 days to arrive. Please note, as this is international shipping, delays may occur due to factors like natural disasters or other unforeseen events.
  • Express Shipping: For faster delivery, our express shipping option usually takes 5-8 days to arrive. Depending on your location, we utilize FedEx, UPS, or DHL to ensure timely and reliable delivery.

We strive to meet these delivery times but during busy periods, deliveries may take a little longer. Additionally, the delivery time might be affected by your location and customs clearance processes."

Where is my tracking number?

Once your order is shipped, which typically happens within 1-2 business days (excluding weekends), we update tracking numbers every three days. Therefore, if you haven't received your tracking number yet, it's likely to be sent to you shortly.

To check the status of your order, please register here using the same email address you used to place your order.

For the most efficient tracking experience, we recommend using ParcelsApp. This service consolidates data from various shipping companies into one platform for your convenience. Additionally, ParcelsApp will provide your local tracking number once your order is with the local courier, ensuring you have up-to-date information on your shipment's progress."

I have a problem with my order

If you're experiencing any issues with your order, we're here to help! You can easily reach out to us in two ways:

  1. Contact Form: Use the contact form available below to send us a detailed message regarding your issue.
  2. Live Chat: Click on the blue chat bubble located at the bottom right side of our website.

We understand the importance of prompt service and aim to respond to all inquiries within 24 hours.

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